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Subscribed topic notification emails?

Posted: Sat Sep 07, 2019 7:22 pm
by RobJN
Hiya, Admins

I'm subscribed to a handful of topics, and up until yesterday-ish or so, I've stopped receiving email notifications.

It looks like it's also affected PM inbox notifications. The last emails I got from the Piazza were on Thursday, 5 Sept, at a bit after 7 a.m., Central Daylight time (so...1 pm-ish, across the pond?)

Re: Subscribed topic notification emails?

Posted: Sat Sep 07, 2019 10:21 pm
by Big Mac
RobJN wrote:
Sat Sep 07, 2019 7:22 pm
Hiya, Admins

I'm subscribed to a handful of topics, and up until yesterday-ish or so, I've stopped receiving email notifications.

It looks like it's also affected PM inbox notifications. The last emails I got from the Piazza were on Thursday, 5 Sept, at a bit after 7 a.m., Central Daylight time (so...1 pm-ish, across the pond?)
Hmm. Interestsing.

Can you check the notification settings to see if they have flipped from "Send me an email" to "Send me a forum notification?"

Can you check to see if your email provider has decided to label emails from The Piazza as spam, and put them in your junkmail forum?

I'll try sending you a copy of this reply as an email, to see if that gets through.

Re: Subscribed topic notification emails?

Posted: Sun Sep 08, 2019 5:48 am
by RobJN
Big Mac wrote:
Sat Sep 07, 2019 10:21 pm
RobJN wrote:
Sat Sep 07, 2019 7:22 pm
Hiya, Admins

I'm subscribed to a handful of topics, and up until yesterday-ish or so, I've stopped receiving email notifications.

It looks like it's also affected PM inbox notifications. The last emails I got from the Piazza were on Thursday, 5 Sept, at a bit after 7 a.m., Central Daylight time (so...1 pm-ish, across the pond?)
Hmm. Interestsing.

Can you check the notification settings to see if they have flipped from "Send me an email" to "Send me a forum notification?"

Can you check to see if your email provider has decided to label emails from The Piazza as spam, and put them in your junkmail forum?

I'll try sending you a copy of this reply as an email, to see if that gets through.
Email notifications are checked for "Someone replies to a topic to which you are subscribed," "Someone creates a topic in a forum to which you are subscribed," and "Someone sends you a private message."

The Piazza's domain is not in my junk mail filtering.

Re: Subscribed topic notification emails?

Posted: Sun Sep 08, 2019 8:46 am
by Big Mac
Did you get the email? I got the copy of the email?

Re: Subscribed topic notification emails?

Posted: Sun Sep 08, 2019 7:04 pm
by RobJN
I got nothin'

Re: Subscribed topic notification emails?

Posted: Thu Sep 12, 2019 12:05 pm
by Big Mac
RobJN wrote:
Sun Sep 08, 2019 7:04 pm
I got nothin'
OK. We have a maintenance closure coming up. (Chimpman said he could help us at the end of September. There might be a minor update we can pull down that might change how this works for you.)

Re: Subscribed topic notification emails?

Posted: Thu Sep 12, 2019 1:51 pm
by RobJN
I'll keep my fingers crossed.

Thanks, as ever :D

Re: Subscribed topic notification emails?

Posted: Wed Sep 25, 2019 8:51 pm
by RobJN
Still not getting any notification emails. I unsubscribed from a few topics, then re-subscribed, also un-checked/re-checked options from the Control Panel.

Re: Subscribed topic notification emails?

Posted: Sat Sep 28, 2019 7:08 am
by Big Mac
RobJN wrote:
Wed Sep 25, 2019 8:51 pm
Still not getting any notification emails. I unsubscribed from a few topics, then re-subscribed, also un-checked/re-checked options from the Control Panel.
Thanks for lettinng us know.

I'll have to do some digging.

Re: Subscribed topic notification emails?

Posted: Sat Sep 28, 2019 8:35 pm
by Big Mac
Testing notifications.

Re: Subscribed topic notification emails?

Posted: Sat Sep 28, 2019 8:39 pm
by RobJN
Still nothing :(

Re: Subscribed topic notification emails?

Posted: Sun Sep 29, 2019 3:30 pm
by Big Mac
RobJN wrote:
Sat Sep 28, 2019 8:39 pm
Still nothing :(
We did a bit of tinkering and this seems to be your old email provider using the MInd Bondage spell on emails from The Piazza.

Are you getting your notification emails now?

Re: Subscribed topic notification emails?

Posted: Sun Sep 29, 2019 3:31 pm
by RobJN
Notifications are coming through on the other email acct, yes.

Sorry for the trouble, but thanks for the digging/help :D

Re: Subscribed topic notification emails?

Posted: Sun Sep 29, 2019 3:35 pm
by Big Mac
RobJN wrote:
Sun Sep 29, 2019 3:31 pm
Notifications are coming through on the other email acct, yes.

Sorry for the trouble, but thanks for the digging/help :D
It's no trouble.

If there is a problem we want to fix it.

We will have to remember this, in case other people have email companies that steal Piazza emails from their Inbox.